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Have something to send to us for service? If so, here's some information you may find helpful:

1. Where To Send It:
Our mailing, business, and ship-to address is:
Pacific Oil Cooler Service, Inc., 1677 Curtiss Court, La Verne, CA 91750.

2. How To Package It:
Once you have removed the item from the aircraft, please drain as much fluid from it as possible. This helps to keep our UPS and Fed-Ex drivers un-soiled (and smiling). After draining excess fluid (engine oil, etc.), plug the openings and wrap the part in plastic.

Use a sturdy cardboard box that's large enough to hold the item, allowing room for at least one or two inches of padding on all sides. Pad the part well.

3. What To Include:
Please enclose inside the box a note (or purchase order) that provides us with: A.) Your name, return shipping address, daytime telephone number, and a list of the items you're sending. We receive a number of packages from customers each month that include no information as to who sent it, or why. B.) Please let us know if you're A.O.G. We will gladly do all that we can to speed up* the turnaround time. C.) Indicate what method we should use when we ship it back to you (ie; UPS, FED-EX, and Ground, Blue, Red, P1, etc.). Finally, give us a heads-up on any special problems you're experiencing with the part.

4. Turn-Around Time:
Our normal turn-around time for Overhaul and Re-Certification of your part is three to four days from the time we receive it, not including Saturdays or Sundays. *We can usually knock a day, or so, off the normal in shop turn-time if you bring to our attention that you're AOG (Aircraft On Ground).

GOT QUESTIONS?
Should you have any questions, by all means call us: (800) 866-7335 or (626) 454-3172. Send e-mail questions to: sales@oilcoolers.com. Thanks!

Because, after all...